Warranties & Certificates

WARRANTY SERVICES

5 years manufacturer's warranty on material and production defects of the aluminium structure.
15 years availability of all spare parts of the aluminium structure.
Lifetime guarantee against corrosion of the aluminium structure.*

* Special cases reserved (such as frequent use of the gazebo near the sea).

Tested & certified by international experts

Successfully passed

The satisfaction of our customers is very important to us. That's why we subject our cool pop up gazebos to a variety of tests to confirm their quality, stability, waterproofness, tensile strength and colour fastness. We ensure that there are no material or production defects. Our warranties and certifications have been issued by international experts.

NEW SINCE 1st January 2025!

15-Year Spare Parts WARRANTY

Have you ever wondered what the world will look like in 15 years? No one can say for certain, but one thing is clear: you can always rely on the Ecotent® service! That’s why, in January 2025, we decided to extend the availability of original spare parts for the aluminium frame of our pop-up gazebos to 15 years from the date of purchase for all orders placed from 1st January 2025. The previous 10-year guarantee remains in place for gazebos purchased before this date. This ensures that our products stay dependable for even longer.

ouR CERTIFICATIoNS

General certifications

Our company is ISO 9001 certified. An international standard based on eight quality management principles:
1. Customer focus, 2. Leadership, 3. Staff involvement, 4. Process approach, 5. Systemic approach to management, 6. Continuous improvement, 7. Fact-based decision-making, 8. Mutually beneficial relationships with suppliers.
All our pop up gazebos are TÜV-certified (product certification).
All our pop up gazebos have been tested by a renowned specialist institute in the wind tunnel for their stability at various wind strengths.
They have been subjected to a static calculation by engineers and, according to the UNI EN 13782 standard, do not require approval by structural engineers or authorities.
We have the ECO Passport for the printing ink we use for our tent fabrics.
All materials used in the production of the pop up gazebos are REACH-compliant.

Certifications of our fabrics

The Oxford 500D/250D tent fabric complies with the EU standard EN 13 501 - 1:2018 and is therefore fire-retardant (fire protection class B - s1, d0).
The tent fabric has been successfully tested according to applicable ISO criteria for tensile strength, waterproofness and colour fastness.
The "Crystal" PVC for our pop up gazebo windows has been assigned to fire protection class B - s2, d0 according to EN 13501 1:2018 and is therefore considered flame retardant.
All our textiles have a UV protection factor of UPF 50+.
Our "Recycling" tent fabric has been certified by Control Union according to the applicable Global Recycled Standard.

Made in Europe: We produce all our pop up gazebos ourselves. At our two production sites in Italy and Romania, our long-time employees work diligently to make your dream of your own pop up gazebo come true.